Return Policy

At Modern Mama, your satisfaction is our top priority. We want you to love every product you purchase from us, but we also understand that sometimes things don’t work out as planned. To ensure a smooth and fair process, we’ve outlined our return policy below. By placing an order with us, you agree to the following terms:

Eligibility for Returns

  • Timeframe: Items must be returned within 14 days of delivery, as verified by the delivery tracking information.

  • Condition of Items: All returned items must be:

    • Unused, undamaged, and in their original condition.

    • Free of stains, marks, odors, or any signs of wear.

    • Returned with original tags and packaging, if applicable.

Return Shipping Costs

  • Customers are responsible for covering the cost of return postage.

  • We recommend using a trackable shipping service to ensure the safe return of items. Modern Mama cannot be held responsible for returns lost or damaged in transit.

Non-Returnable Items

  • Items that have been used, altered, damaged, or returned in an unsanitary condition will not be eligible for a refund or exchange.

  • Promotional or free gift items provided as part of special offers are final sale and cannot be returned.

Refunds

  • Once your return is received and inspected, you will receive an email confirmation.

  • Refunds will be processed within 7-10 business days of return approval and will be issued to the original payment method. Please note that shipping charges from the initial order are non-refundable.

How to Initiate a Return

To begin the return process, please contact our customer service team at info.themodernmama@gmail.com with your order number and reason for return. We’ll guide you through the next steps!

Additional Information

  • Modern Mama reserves the right to reject returns that do not comply with this policy. Should an ineligible item be returned to us, it will be sent back to the customer at their expense.

  • We’re here to help! If you have any questions or concerns about our return policy, feel free to contact us at info.themodernmama@gmail.com

Thank you for choosing Modern Mama. We’re committed to making your parenting journey a little easier—and a lot more enjoyable!